This policy details the fulfillment and delivery procedures for all travel concierge services, airport meet-and-greet packages, resort accommodations, and speedboat transfers arranged by Travel Assistance by IFF (sister concern of IFF HOLDING PVT. LTD.), along with vital Maldivian customs and legal import/export restrictions.
1. Electronic Delivery of Service Documents
As a provider of premium tourism, hospitality, and concierge services in the Republic of Maldives, all preliminary confirmations and vouchers are fulfilled digitally:
- Immediate Electronic Receipt: Upon successful transaction authorization on Bank of Maldives (BML Connect), an automated payment receipt and booking acknowledgement is displayed on screen and emailed to the cardholder immediately.
- Full Concierge Itinerary & Vouchers: Detailed travel vouchers, including representative contact numbers, seaplane/speedboat transfer schedules, and resort confirmation numbers, are dispatched to your registered email address and WhatsApp within 24 hours of payment.
- Physical Shipping: No physical parcels or tangible items are shipped internationally. All documents are presented in secure electronic PDF format.
2. On-Ground Delivery & Airport Meet-and-Greet
Physical fulfillment of your arranged services occurs in person upon your arrival in the Maldives:
- Arrival Protocol: Our uniformed airport assistance representatives greet you immediately upon exiting the customs hall at Velana International Airport (MLE), Malu00e9.
- VIP Airport Lounge & Transfers: Travelers who have booked VIP lounge access or escort services are guided directly to the designated CIP lounge / seaplane terminal check-in counters.
- On-Island Coordination: Dedicated on-ground support remains accessible 24/7 via WhatsApp and phone throughout your stay in the Maldives.
3. Maldives Customs & Legal Import/Export Restrictions
Under the laws of the Republic of Maldives and Maldives Customs Service regulations, travelers must observe the following statutory restrictions when entering or departing the country:
- Strict Prohibition on Alcohol & Pork: Importing alcohol, spirits, beer, or pork products into the Maldives is strictly prohibited by law. Any alcohol purchased at international duty-free will be bonded and held by Maldives Customs upon arrival at Velana International Airport and returned upon departure. Alcohol is available solely on licensed tourist resort islands and safari liveaboards.
- Prohibited Items: Narcotics, psychotropic substances, firearms, ammunition, explosives, pornographic literature/media, religious idols or materials offensive to Islam, and spearguns are strictly forbidden under Maldivian criminal statute.
- Marine Life Export Prohibition: Under strict environmental protection laws, exporting black coral, stony coral, turtle shells, giant clams, and certain species of conch or endangered shark products is illegal and subject to severe penalties.
- Prescription Medication: Travelers carrying personal prescription medications should ensure items are in original packaging accompanied by a valid physician's prescription or medical certificate in English.
4. Customer Identification & Check-In Requirements
To redeem your booked services upon arrival in the Maldives, cardholders and traveling party members must present:
- A valid passport with a minimum of 6 months validity from the arrival date.
- A copy of your electronic booking voucher (either printed or displayed on your mobile device).
- Valid Maldives IMUGA Traveler Declaration QR code (completed online within 96 hours of arrival).
5. Support & Concierge Contact
Should you experience any delays or flight schedule adjustments, please notify our flight monitoring desk immediately:
- Operations Desk (24/7): +960 332 1837 / +960 777 1837
- Operations Office: G. Shafag 1A, Rahdhebai Magu, Malu00e9 20130, Maldives
- Email: info@travelassistance.mv