This Cancellation, Refund, and Exchange Policy governs all travel assistance, bespoke holiday packages, VIP concierge services, and transfer arrangements booked through Travel Assistance by IFF, operated by IFF HOLDING PVT. LTD. (Registration No: C11602026), licensed by the Ministry of Tourism, Republic of Maldives.
Merchant Identity & Operating Jurisdiction:
IFF HOLDING PVT. LTD., registered at H. Finimaage Aage, Bodufungaddu Magu, Malu00e9 20021, Maldives, with operations office at G. Shafag 1A, Rahdhebai Magu, Malu00e9 20130, Maldives. Merchant Outlet Country: Republic of Maldives. All payments are billed in USD (United States Dollars) unless specifically indicated otherwise.
1. Booking Confirmations & Payment
All service bookings and tailored itineraries are formally confirmed upon successful authorization of payment via our secure payment gateway partner, Bank of Maldives (BML Connect). Upon confirmation, digital confirmation vouchers and itinerary details are dispatched to the customer's registered email address within 24 hours.
2. Customer Cancellation Policy
Because our travel assistance involves advance reservations with premier resorts, private yacht charters, seaplane operators, and airport authorities across the Maldives, cancellations are subject to the following standard timeline conditions:
- More than 30 Days Prior to Arrival: Cancellations received more than 30 calendar days before the scheduled service or arrival date are eligible for a 90% refund of the total booking value (a 10% administrative and non-recoverable processing fee is retained).
- 15 to 30 Days Prior to Arrival: Cancellations received between 15 and 30 calendar days before arrival are eligible for a 50% refund of the total booking value.
- Less than 14 Days Prior to Arrival / No-Show: Cancellations received within 14 calendar days of arrival, or failure to arrive ("no-show"), are non-refundable due to strict supplier, resort, and flight commitment liabilities.
3. Force Majeure & Weather Disruptions
In the event of severe adverse weather conditions leading to official coastguard vessel travel advisories or airport authority groundings, Travel Assistance by IFF will endeavor to reschedule transfers or activities without penalty. If rescheduling is impossible, unutilized service portions will be refunded, less non-refundable third-party supplier charges.
4. Refund Processing & Timeframe
All approved refunds are credited back exclusively to the original payment card used during the initial transaction via Bank of Maldives (BML Connect). For security and anti-fraud compliance, refunds cannot be remitted to alternate cards or third-party bank accounts.
- Refund authorization is executed by our finance team within 3 to 5 business days of written cancellation confirmation.
- Depending on the cardholder's issuing bank and international clearing networks, funds typically appear on the cardholder's statement within 7 to 14 business days.
5. Service Modifications & Exchanges
If you wish to alter your travel dates, passenger details, or chosen service package, requests must be submitted in writing to info@travelassistance.mv. While Travel Assistance by IFF charges no amendment fee for service modifications, any rate variances or resort tariff differences will be quoted and billed to the customer.
6. Contacting Customer Support
For inquiries regarding cancellations, refunds, or payment queries, please reach out to our 24/7 client concierge:
- Email: info@travelassistance.mv
- Headquarters Landline: +960 332 1837 / +960 777 1837
- Operations Office: G. Shafag 1A, Rahdhebai Magu, Malu00e9 20130, Maldives