FAQ

Everything you need to know about travelling with Travel Assistance by IFF.

Can you help arrange island transfers?

Yes, we organize all domestic transfers including speedboats, seaplanes, domestic flights, and traditional boats (dhoni). We coordinate everything from the moment you land at Velana International Airport - your transfer will be waiting for you at arrivals.

Do you provide resort bookings?

Yes, we can arrange direct bookings for resorts, guesthouses, and customized travel packages. We work with a wide network of resort and hotel partners across all atolls, and our rates are often better than public booking platforms.

Can you organize private events?

Yes, we organize weddings, anniversaries, vow renewals, and private celebrations. Our events team can host these on sandbanks, private islands, or beachfront resort settings, all customized to your vision. Contact us at least two weeks in advance for event bookings.

Do you cater to Italian guests only?

We serve international travelers of all nationalities. We have dedicated Italian-language assistance available for our Italian guests and work with leading Italian tour operators including Valtur, Idee per Viaggiare, Kuoni Italia, and others.

Can you help in case of emergencies?

Yes, we provide emergency support 24/7. We can coordinate medical logistics, private sea and air charter transportation within the Maldives and internationally, and assist with hospital admissions. We also help with lost passports, embassy coordination, and emergency travel arrangements.

What is your cancellation policy?

Cancellations made 48+ hours before the service date receive a full refund. Cancellations within 48 hours receive a 50% refund. No-shows are non-refundable. Seaplane transfers and water-based excursions are subject to weather conditions - we will always find an alternative or provide a full refund if no safe option exists.

How far in advance should I book?

For resort bookings and transfers, we recommend contacting us at least 2 weeks in advance. For VIP airport services, private island experiences, and special events, we recommend at least 1 week in advance. Last-minute bookings can often be accommodated - contact us directly.

Still have questions?

Our team is happy to help. Send us a message and we'll get back to you within 24 hours.

Contact Us